Terms & Conditions

Website Terms of Use

1. Terms of Use

This document (together with documents referred to in it) tells you the terms of use on which you may make use of our website www.iceandorange.com (our site). Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

2. Information about us

This site is operated by SARL Chalet Tissières (the Company). The Company is registered in France under company number Siret: 480042862 000019.The Company’s registered office is at Chalet Tissières, 159 Route des Tissières, Les Bossons, 74400, Chamonix-Mont-Blanc, France.

3. Accessing our site

Access to our site is permitted on a temporary basis. We do not guarantee that our site, or any content on it, will be available at all times. We reserve the right to withdraw or amend any facilities or services providing on our site without notice. From time to time we may restrict access to some part of our site, or to our entire site.

You are responsible for:-

making all arrangements necessary for you to have access to our site;
ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them;
configuring your information technology, computer programmes and platform in order to access our site;
the provision of your own virus protection software.

4. Intellectual property rights

The Company is the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright and other intellectual property laws and treaties around the world. All such rights are reserved.

Without prejudice to the generality of the above paragraph, the trademarks, logos and service marks (collectively the Trademarks) displayed on our site are the registered or unregistered trademarks of the Company or third parties such as Company clients. Page headers, graphics, icons and scripts are the Company’s intellectual property and together with the Trademarks may not be copied, used or imitated in any way without the prior written consent of the Company. Nothing contained on our site should be constructed as granting, by implication, or otherwise, any licence or right to use any of the Trademarks or other material displayed on our site without the Company’s express written permission or that of the relevant third party. Your misuse of the Trademarks displayed on our site, or any other content on our site is strictly prohibited.

You may print of one copy, and may download extracts, or any pages from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or contents of our site without our permission.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

PLEASE NOTE THAT WE WILL FULLY ENFORCE THE INTELLECTUAL PROPERTY RIGHTS AS DESCRIBED IN THIS CLAUSE.

5. Reliance on information posted

Our site is intended to be for general information only and an indication of the services that the Company may be able to provide. Any information, commentary or other materials posted on our site are not intended to amount to advice or representations on which reliance should be placed. Although the Company makes reasonable efforts to update the information on our site we make no guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

6. Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site (including access to your work in progress reports) or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

7. Our liability

Nothing in these terms of use excludes or limits the Company’s liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

8. Our services

Different terms and conditions including limitations and exclusions of liability will apply as a result of the supply by the Company of any services to you, which will be set out in our Chalet Tissières Terms & Conditions and Chalet Trabets Terms & Conditions below.

9. Indemnity

In the event that our site allows you to post information you agree to indemnity and hold the Company harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via our site, or from your use/misuse of our site or the use/misuse by any person for whom you are responsible or form your violation of these terms of use.

10. Information about you and your visits to our site

The Company processes information about you in accordance with our Privacy Policy and in compliance with the Date Protection Act 1998 and related legislation. By using our site, you consent to such processing and you warrant that all data provided by you in accurate.

11. Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, you right to use our site will cease immediately.

We do guarantee that our site will be free from bugs or viruses.

12. Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw any linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in the terms of use. If you wish to make any use of material on our site please address your request to info@iceandorange.com.

13. Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Variations

We amend these terms of use at any time. You are expected to check these terms of use form time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

15. Your concerns

If you have any concerns about material which appears on our site, please contact info@iceandorange.com.

Thank you for visiting our site.

Chalet Tissières & Chalet Rubicon Terms & Conditions

1. Contract

Please read carefully the booking terms and conditions set out below before booking your holiday with Ice and Orange. These booking conditions form the basis of your contract with SARL CHALET TISSIÈRES and set out the respective rights and obligations of both parties. As soon as you have paid your deposit this means that you and all the members in your group have accepted these terms and conditions. The group leader must be at least 18 years of age.

2. Deposit

As soon as you wish to make a booking we require a deposit consisting of 50% (unless specified otherwise by SARL CHALET TISSIÈRES) of the total holiday cost and this amount should be paid immediately upon placing your booking request.

As soon as this deposit has been received by us, a binding contract between us comes into existence. French law governs this contract and all matters arising out of it. In the unlikely event of any dispute arising between us, we both agree that the courts of France will deal with this.

3. Final Payment

The remainder of your holiday payment should be made 8 weeks prior to your holiday start date. If the balance is not paid in time we reserve the right to cancel your holiday, retain the deposit and recoup any additional charges.

You may pay through online banking or credit card.

For Chalet Rubicon in the case of SELF CATERED rental, to be paid at the same time as the final balance is a cleaning/damages deposit of €3000. However, the sum reserved by this clause shall not limit the client's liability to the owner. The owner will hold onto this cleaning/damages deposit and refund the balance of this deposit within 2 weeks after the end of the rental period If there are no additional cleaning/damages costs the full amount will be refunded.

4. Insurance

Please ensure you have organised your own winter holiday insurance prior to your arrival as this is not included in your holiday price. Please ensure you have insurance for off-piste skiing if this is something you will be doing during your stay.

5. Cancellation or Alteration by the Client

If you want to cancel your holiday, the lead name (group leader) on the booking must tell us in writing immediately by email. Verbal cancellations will not be accepted. If you cancel, you will be liable to pay the following cancellation charges, which should be reclaimed through your insurance.

Notification received before holiday commencement date:

More than 8 weeks - loss of 50% of deposit
4 to 8 weeks to holiday start date - loss of 100% of deposit
3 to 4 weeks to holiday start date - loss of 75% of total holiday cost
Under 2 weeks to holiday start date - loss of 100% of total holiday cost

Cancellation charges depend on when the cancellation is received by us in our inbox.

6. Cancellation or Alterations Made by SARL CHALET TISSIÈRES

In the unlikely event that we need to make any substantial changes to, or cancel, your holiday, a full refund or exchange will be offered. However we do reserve the right to make these changes if appropriate. Once a refund has been credited we will be under no further liability outside the cost of your stay at Chalet Tissières (including previously arranged transportation, carriage and/or accommodation). Refunds will not be payable if we are forced to cancel, or change in any way, your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.

7. Liability

We do not accept responsibility if you suffer injury, illness or death, unless it is due to the negligence of our employees, acting in the course of their employment, and the incident is reported to us in resort and you write to us within 3 months of your return from holiday. We also do not accept any responsibility for injury, illness or death caused by your own actions or omissions, or by any unforeseeable or unavoidable event.

Information about Chamonix and its services contained in our website, is accurate to the best of our knowledge. We will not be held responsible for any changes to such services, as they are out of our control. You are responsible at all times for all your personal belongings, documents and ski equipment (including hired). Due to the nature of chalet holidays, we cannot always guarantee that bedroom doors will be lockable.

Ice & Orange will not arrange your travel by sea, rail or air and accordingly Ice and Orange cannot accept responsibility for injury or loss suffered as the result of the acts or omissions of the providers of such services. Such arrangements are entirely your responsibility and you should ensure that they are made through a reputable provider.

8. Behaviour

Ice & Orange reserves the right to terminate, without compensation and without any further contractual obligations towards them (this includes any return transport arrangements), your holiday, if it is deemed that your behaviour is unsociable, abusive or in any way unacceptable, to ourselves, employees or any other guest or in anyway harms the reputation of Ice & Orange with local residents or suppliers.

We will not make any refunds or pay any compensation to the individual involved or to members of his/her party, or associates wishing to curtail their holiday as a result.

9. Accomodation

Hire periods start at 4pm on the date of arrival and end 10am on the date of departure.

On the date of arrival (indicated on your invioce) we will endeavour to have your room ready by 4pm. However, this may not be guaranteed and in this case we will provide you with an area of the chalet until such time.

Your room must be vacated by 10am on the day of departure, regardless of the time of transfer. We will however provide space for the storage of baggage, should you either arrive before 4pm, or wish to leave after 10am.

The Client must use the Chalet Tissières for the purpose of a private holiday residence only and not for any other purpose.

10. Group Bookings

Ice & Orange reserves the right to have other parties staying in the chalet during your holiday unless you specify at the time of booking that you want to book the chalet for the sole occupancy of your party.

11. Resort Vehicle

(Does not Apply to Chalet Rubicon)

In the event of bad weather, breakdown, illness, accident or priority use Ice & Orange cannot guarantee that the resort vehicle will be available to transport clients within the resort.

The resort vehicle is a gratuitous service and any client travelling in a resort vehicle does so at their own risk. Resort vehicle means 8 seater minibus or car.

On change over dates we do not offer a shuttle service to and from the ski areas. If you wish to ski on change over dates your will need to arranged this independently, i.e. public bus service.

12. Complaints by the Client

Should a problem occur during your holiday please inform a member of the Ice and Orange resort team as soon as possible. We will then do everything we can to resolve the problem. If the complaint cannot be resolved in the resort, please write to us at SARL CHALET TISSIÈRES, Chalet Tissières, 159 Route des Tissières, Les Bossons, 74400, Chamonix Mt. Blanc, France within 28 days of your return from your holiday, giving all the relevant information. We regret that we cannot accept liability in respect of any complaints, which are not notified entirely in accordance with this clause.

13. General Information

No refunds are given for unused portions of the holiday such as empty accommodation or uneaten meals. All dietary requirements need to be indicated at the time of booking.

All damages and breakages caused by any client will be charged back to the client and must be paid in full before vacating the chalet.

Tiki Lodge Terms & Conditions

1. How To Make A Booking

We (SARL CHALET TISSIERES; www.iceandorange.com) issue you with an invoice and the reservation is confirmed once your deposit of 50% has been received. (25% of this is non-refundable) Payment methods include: international bank transfer or card payment with visa, maestro or mastercard (1.5% card handling fee applies).

2. Payment of the Balance

The payment of the balance of the hire charge is to be made 8 weeks before the start of the rental period. If payment of the final balance is not forthcoming by the due date, the owner reserves the right to re-let the property.

Also to be paid at the same time as the final balance is cleaning/damages deposit of €500 for Tiki Lodge. However, the sum reserved by this clause shall not limit the client's liability to the owner. The owner will hold onto this cleaning/damages deposit and refund the balance of this deposit within 2 weeks after the end of the rental period If there are no additional cleaning/damages costs the full amount will be refunded.

3. Period of Hire

The hire period commences on Saturday afternoon at 4 pm and ceases at 10 am on the following Saturday morning. For the purposes of hire charges, this is deemed to be one week's hire. Generally, hire periods shall be a minimum of one week's duration, however, shorter periods may be possible - please call to discuss. The property must be vacated by the end of the hire period.

4. Inventory

The property contains a full inventory of items to ensure that everything is to hand to make your stay enjoyable. Any discrepancies found at the end of the hire period, or the cost of any damage will be deducted from the damages/cleaning deposit prior to any refund being made.

5. Cleaning

We maintain a high standard of cleanliness in our property consequently we charge an obligatory end of stay cleaning fee of €60 euros. However, you are still expected to leave the chalet in a reasonable state of cleanliness, dishes should have been done, rubbish should have been taken out.

6. Occupation of the Property

The property shall not be sub-let, nor shall the occupancy exceed or differ from the number of persons stated on the booking application. The owner operates a 'no pets and a no smoking' policy in the property.

7. Exclusions

The owner shall not be liable to the client:

For any accident or injury to the client or any members of his/her party due to any cause whatsoever, nor for any loss or damage to personal goods or property during the hire period,
For any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, plant, machinery or appliances in the property or garden,
And under no circumstances will the owner's liability to the client exceed the amount paid to the owner for the hire period.

8. Cancellation

Should a client find it necessary to cancel a booking before the commencement of the hire period, they should notify the owner immediately and any cancellation will be subject to the following terms:

More than 56 days' notice - loss of deposit
29 - 56 days' notice - 50% of total rental
15 - 28 days' notice - 75% of total rental
14 or less days' notice - loss of total rental.
The client is strongly recommended to arrange a comprehensive insurance policy (including cancellation cover) and to have full cover for the party's personal belongings, public liability, etc, since these are not covered by the owners' insurance.

9. Cancellation or Alterations Made by SARL CHALET TISSIÈRES

In the unlikely event that we need to make any substantial changes to, or cancel, your holiday, a full refund or exchange will be offered. However we do reserve the right to make these changes if appropriate. Once a refund has been credited we will be under no further liability outside the cost of your stay at Chalet Trabets (including previously arranged transportation, carriage and/or accommodation). Refunds will not be payable if we are forced to cancel, or change in any way, your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.