Please note: Scrolling banner images throughout the website are representative of luxury Chalet Tissieres ONLY.
Chalet Tissières Terms & Conditions
Please read carefully the booking terms and conditions set out below before booking your holiday with Ice and Orange. These booking conditions form the basis of your contract with SARL CHALET TISSIÈRES and set out the respective rights and obligations of both parties. As soon as you have paid your deposit this means that you and all the members in your group have accepted these terms and conditions. The group leader must be at least 18 years of age.
As soon as you wish to make a booking we require a deposit consisting of 50% (unless specified otherwise by SARL CHALET TISSIÈRES) of the total holiday cost and this amount should be paid immediately upon placing your booking request.
As soon as this deposit has been received by us, a binding contract between us comes into existence. French law governs this contract and all matters arising out of it. In the unlikely event of any dispute arising between us, we both agree that the courts of France will deal with this.
3. FINAL PAYMENT
The remainder of your holiday payment should be made 6 weeks prior to your holiday start date. If the balance is not paid in time we reserve the right to cancel your holiday, retain the deposit and recoup any additional charges.
You may pay through online banking or credit card.
Please ensure you have organised your own winter holiday insurance prior to your arrival as this is not included in your holiday price. Please ensure you have insurance for off-piste skiing if this is something you will be doing during your stay.
5. CANCELLATION OR ALTERATION BY THE CLIENT
If you want to cancel your holiday, the lead name (group leader) on the booking must tell us in writing immediately by email. Verbal cancellations will not be accepted. If you cancel, you will be liable to pay the following cancellation charges, which should be reclaimed through your insurance.
Notification received before holiday commencement date:
- More than 8 weeks - loss of 50% of deposit
- 4 to 8 weeks to holiday start date - loss of 100% of deposit
- 3 to 4 weeks to holiday start date - loss of 75% of total holiday cost
- Under 2 weeks to holiday start date - loss of 100% of total holiday cost
Cancellation charges depend on when the cancellation is received by us in our inbox.
6. CANCELLATION OR ALTERATIONS MADE BY SARL CHALET TISSIÈRES
In the unlikely event that we need to make any substantial changes to, or cancel, your holiday, a full refund or exchange will be offered. However we do reserve the right to make these changes if appropriate. Once a refund has been credited we will be under no further liability outside the cost of your stay at Chalet Tissières (including previously arranged transportation, carriage and/or accommodation). Refunds will not be payable if we are forced to cancel, or change in any way, your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.
We do not accept responsibility if you suffer injury, illness or death, unless it is due to the negligence of our employees, acting in the course of their employment, and the incident is reported to us in resort and you write to us within 3 months of your return from holiday. We also do not accept any responsibility for injury, illness or death caused by your own actions or omissions, or by any unforeseeable or unavoidable event.
Information about Chamonix and its services contained in our website, is accurate to the best of our knowledge. We will not be held responsible for any changes to such services, as they are out of our control. You are responsible at all times for all your personal belongings, documents and ski equipment (including hired). Due to the nature of chalet holidays, we cannot always guarantee that bedroom doors will be lockable.
Ice & Orange will not arrange your travel by sea, rail or air and accordingly Ice and Orange cannot accept responsibility for injury or loss suffered as the result of the acts or omissions of the providers of such services. Such arrangements are entirely your responsibility and you should ensure that they are made through a reputable provider.
Ice & Orange reserves the right to terminate, without compensation and without any further contractual obligations towards them (this includes any return transport arrangements), your holiday, if it is deemed that your behaviour is unsociable, abusive or in any way unacceptable, to ourselves, employees or any other guest or in anyway harms the reputation of Ice & Orange with local residents or suppliers.
We will not make any refunds or pay any compensation to the individual involved or to members of his/her party, or associates wishing to curtail their holiday as a result.
Hire periods start at 4pm on the date of arrival and end 10am on the date of departure.
On the date of arrival (indicated on your invioce) we will endeavour to have your room ready by 4pm. However, this may not be guaranteed and in this case we will provide you with an area of the chalet until such time.
Your room must be vacated by 10am on the day of departure, regardless of the time of transfer. We will however provide space for the storage of baggage, should you either arrive before 4pm, or wish to leave after 10am.
The Client must use the Chalet Tissières for the purpose of a private holiday residence only and not for any other purpose.
10. GROUP BOOKINGS
Ice & Orange reserves the right to have other parties staying in the chalet during your holiday unless you specify at the time of booking that you want to book the chalet for the sole occupancy of your party.
11. RESORT VEHICLE
In the event of bad weather, breakdown, illness, accident or priority use Ice & Orange cannot guarantee that the resort vehicle will be available to transport clients within the resort.
The resort vehicle is a gratuitous service and any client travelling in a resort vehicle does so at their own risk. Resort vehicle means 8 seater minibus or car.
On change over dates we do not offer a shuttle service to and from the ski areas. If you wish to ski on change over dates your will need to arranged this independently, i.e. public bus service.
12. COMPLAINTS BY THE CLIENT
Should a problem occur during your holiday please inform a member of the Ice and Orange resort team as soon as possible. We will then do everything we can to resolve the problem. If the complaint cannot be resolved in the resort, please write to us at SARL CHALET TISSIÈRES, Chalet Tissières, 159 Route des Tissières, Les Bossons, 74400, Chamonix Mt. Blanc, France within 28 days of your return from your holiday, giving all the relevant information. We regret that we cannot accept liability in respect of any complaints, which are not notified entirely in accordance with this clause.
13. GENERAL INFORMATION
No refunds are given for unused portions of the holiday such as empty accommodation or uneaten meals. All dietary requirements need to be indicated at the time of booking.
All damages and breakages caused by any client will be charged back to the client and must be paid in full before vacating the chalet.
Chalet Trabets Terms & Conditions
1. HOW TO MAKE A BOOKING
We (SARL CHALET TISSIERES; www.iceandorange.com) issue you with an invoice and the reservation is confirmed once your deposit of 50% has been received. (25% of this is non-refundable) Payment methods include: international bank transfer or card payment with visa, maestro or mastercard (1.5% card handling fee applies).
2. PAYMENT OF THE BALANCE
The payment of the balance of the hire charge is to be made 8 weeks before the start of the rental period. If payment of the final balance is not forthcoming by the due date, the owner reserves the right to re-let the property.
Also to be paid at the same time as the final balance is a €350 euros cleaning/damages deposit. However, the sum reserved by this clause shall not limit the client's liability to the owner. The owner will hold onto this cleaning/damages deposit and refund the balance of this deposit within 2 weeks after the end of the rental period If there are no additional cleaning/damages costs the full amount will be refunded.
3. PERIOD OF HIRE
The hire period commences on Saturday afternoon at 4 pm and ceases at 10 am on the following Saturday morning. For the purposes of hire charges, this is deemed to be one week's hire. Generally, hire periods shall be a minimum of one week's duration, however, shorter periods may be possible - please call to discuss. The property must be vacated by the end of the hire period.
The property contains a full inventory of items to ensure that everything is to hand to make your stay enjoyable. Any discrepancies found at the end of the hire period, or the cost of any damage, will be deducted from the damages/cleaning deposit prior to any refund being made.
We maintain a high standard of cleanliness in our property and at the end of the hire period it is the sole responsibility of the client to leave it in as clean, tidy and hygienic a condition as he found it; the hire charges reflect this expectation. Any costs incurred in respect of additional cleaning necessary will be deducted from the cleaning/damages deposit. For those who would like to make the most of their last day, we offer a 'walk-out cleaning service'. If you would like to book our cleaner to clean the accommodation after you have left, please just let us know - she charges 60€
6. OCCUPATION OF THE PROPERTY
The property shall not be sub-let, nor shall the occupancy exceed or differ from the number of persons stated on the booking application. The owner operates a 'no pets and a no smoking' policy in the property.
The owner shall not be liable to the client:
- For any accident or injury to the client or any members of his/her party due to any cause whatsoever, nor for any loss or damage to personal goods or property during the hire period,
- For any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, plant, machinery or appliances in the property or garden,
- And under no circumstances will the owner's liability to the client exceed the amount paid to the owner for the hire period.
Should a client find it necessary to cancel a booking before the commencement of the hire period, they should notify the owner immediately and any cancellation will be subject to the following terms:
- More than 56 days' notice - loss of deposit
- 29 - 56 days' notice - 50% of total rental
- 15 - 28 days' notice - 75% of total rental
- 14 or less days' notice - loss of total rental.
- The client is strongly recommended to arrange a comprehensive insurance policy (including cancellation cover) and to have full cover for the party's personal belongings, public liability, etc, since these are not covered by the owners' insurance.
9. CANCELLATION OR ALTERATIONS MADE BY SARL CHALET TISSIÈRES
In the unlikely event that we need to make any substantial changes to, or cancel, your holiday, a full refund or exchange will be offered. However we do reserve the right to make these changes if appropriate. Once a refund has been credited we will be under no further liability outside the cost of your stay at Chalet Trabets (including previously arranged transportation, carriage and/or accommodation). Refunds will not be payable if we are forced to cancel, or change in any way, your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.